What We Collect and Why We Hold It
We collect your name, contact details and account credentials when you register. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we log the transaction reference, wallet number and amount — this is necessary to match payments to your account and resolve any
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disputes. We also collect device data and session activity automatically: browser type, IP address and pages visited. This helps us detect suspicious logins and keep your account from being accessed without your knowledge. We do not sell your data to third parties. We may share it
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with payment processors — including the mobile wallet operators you use — and with regulatory bodies where local law in Bangladesh requires disclosure. Data collected through your Nagad or Rocket transaction is handled under those providers' own terms in addition to ours. We retain account data
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for as long as your account is active and for a period after closure as required by applicable law. You can request a copy of your data or ask us to delete it, subject to legal retention obligations. Availability of this service depends on your local
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law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.